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SHIPPING & CUSTOMS

Shipping prices depend on the artwork size and weight and are charged at the checkout.

Based on the country of origin and the final destination, some orders may be subject to customs and/or import fees. Customs fees are calculated based on import, brokerage, duties, and taxes, and are not included in the delivery fee quoted at checkout. They will be assessed once the artwork enters the destination country and must be paid by the order recipient. Please contact your local customs office for more information.

Please note that any customs or import charges incurred by the customer are non-refundable.

SELLING WITH CURATED. 

The mantra of Curated. is to support emerging artists and bring the creative work into a place where it can be admired and purchased to keep the cycle of art flowing.

 

Although there are a number of art curators and galleries to consider, we are a lot less complex to deal with and only charge 25% of the final sale price. We are able to handle the transaction and shipping on behalf of the artist and will support with the following advertising & e-commerce channels.

  • Artist Profile - website

  • Links to Artist Social Accounts - website

  • Unlimited artwork placement - website

  • Sponsored Ads. - Instagram & Facebook

  • E-Commerce - Website, Instagram & Facebook

Please use the CONTACT US page to discuss selling your art through Curated.

RETURNS & REFUNDS

We have an unconditional 30 day returns policy to provide ultimately flexibility in when buying something so personal. This policy is only applicable to artwork purchased through the online gallery on standard sizes, commissioned art and ones with customised elements will be dealt with on a case by case basis. Please note that any refunds need to be requested within this time period. If you'd like to return the artwork(s), we're happy to arrange pick-up free of charge within Greater London, customers in the rest of the UK and worldwide will be subject to paying for the return shipping.

Customers who decide to ship the artwork back to us need to notify us of this in advance and is the responsibility of the customer that the item(s) are packaged appropriately and are returned undamaged. Your refund will only be processed once the artwork has been received and checked for any damage.

If you purchase a rolled canvas and have it stretched, Curated. take no responsibility for covering the cost in unstretching it.

Framed and mounted artwork needs to be removed before its returned, we accept no responsibility for sending back any items that are received back from a return.

Please note that any customs or import charges incurred by the customer are non-refundable

We highly recommend using a professional to stretch or frame your artwork. This will ensure your piece does not get damaged in the process and will look even better in its final hanging position.

EXCHANGE & RESALE

Curated. provide the customer a 14 day exchange period on any artwork purchased through the online gallery, this excludes commissioned artwork however we will review it on a case by case basis depending on the piece. 

The shipping fees to return artwork for exchange are at the expense of the customer, Curated will cover the cost of shipping out the new artwork to the customer. Curated will refund the balance between the cost of the artwork or will send a payment request to cover the difference before the new piece is shipped.

Curated. takes no responsibility in covering any of the customs and duties fees associated with exchanging artwork which includes receiving artwork back from a country outside of the UK.

Please ensure artwork being sent back for exchange is packaged properly, please read our RETURNS & REFUNDS section for all terms and conditions.

We know that circumstances change and so might your taste or the space you have for your art. Curated. offer a ART EXCHANGE program to provide you with the flexibility of having the right piece in the right location without the hassle or expense of selling and buying new art.

If we are unable to purchase your artwork directly, we will advertise your piece free of charge on our website and upon the sale of the item we will take a 20% cut in the final price. Curated will handle the transaction and can take care of the shipping for you making the process efficient and convenient.

 

ACCEPTED PAYMENTS

We try to provide as many payment options as possible for your purchase including payment upon delivery with STRIPE. 

 

At Curated. you can make payment with: 

  • Visa 

  • Visa Debit, Delta, Electron

  • MasterCard

  • MasterCard Debit, Maestro, Switch /Solo

  • American Experess

  • Alipay

  • Paypal

  • Stripe

PAYMENT SECURITY

Curated. uses TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.

Should you wish to know more about the security on a transaction you wish to place, please contact us with your chosen payment gateway and we will be able to provide more information.

see our PRIVACY POLICY for more information.

FRAMING

Curated. are currently looking at a number of framing options to provide our customers however we are still in the process of securing a vendor that can provide high quality options at affordable prices and choice.

Please check back with us soon for more info however we will communicate to our subscribers once this service is available. SUBSCRIBE HERE.

STILL NEED HELP?

SUPPORTING CONSERVATION

Curated. began from the love of art we found around the world and making it available here for people to purchase and enjoy. We hope that this art "ecosystem" continues to thrive, thus supporting the artists behind every amazing piece we showcase but there is an even closer agenda to our hearts and that is conservation for animals that face possible extinction from poaching and the destruction of their natural habitats. Curated have spend a lot of time looking at various conservation trusts who we know are making the biggest impact and also need the much deserved support. Here is a list and a brief description. 

PAINTEDDOG.ORG -  an organisation entirely dedicated to conserving the endangered African wild dog aka painted dog.

AFRICANPARKS.ORG - the most ecologically diverse portfolio of parks under one management across Africa.

SAVINGTHEWILD.COM - Leading the charge in dismantling poaching syndicates.

 
 
 
 
 

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